2017 Patient Survey Results

We had more than 100 responses to our RHS Quality Assurance Survey in November. Thank you for taking the time to share your thoughts and ideas with us. Because our goal is to improve our practice and provide our patients with the services you care most about, our team has read every entry and response. We have summarized the results of the survey and quoted some of the comments we received below. We were blown away by your kind compliments and motivated by your suggestions for improvement.

67% of respondents say ACCESS is most important to them.
94% of respondents value our annual Wellness Evaluation.
89% of respondents say the Personalized Wellness Plan is useful.

Respondents selected the following educational resources/services as most valuable at RHS:

CIMT Ultrasounds (68%)
Monthly Newsletter (47%)
Flu shots/vaccines (39%)
Spruce App (33%)

Respondents selected the following additional services they would like to see RHS offer:

Nutritional Counseling/Coaching (62%)
Educational Events (45%)
Aesthetics (18%)
What our patients value

“Keep doing the great job you’re all doing! Thank you for all that you do for me! You and your practice are amazing! God Bless!”

“Knowing that I have access to my doctor whenever I need her and working on prevention is comforting.”

“I always receive a quick response to my questions and requests. At this time I do not have any suggestions for improvement.”

“I love the fact that I can get my blood work drawn right there in the office.”

What our patients want

“A more reliable system for sending reports/tests to specialists prior to appointments with specialists”

“Have more specific doctors for referrals. Help facilitate that process.”

“Blood drawing all day long.”

“Make annual scorecard results available online in a table to see trends, etc.”

“More consistent and timely feedback on labs and other tests.”


THANK YOU for allowing us to be part of your health care team. We will use your feedback to help guide our office to a stronger, healthier 2018.